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Privacy Policy

Last updated: 8 October 2026

Apni Rasoi ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or use the Apni Rasoi mobile app, how we use it, and the choices you have. By using our website or app, you agree to the practices described in this policy.

1. Information We Collect

We collect only the information you choose to share with us, along with some basic technical information:

  • Contact enquiries: your name, email address, phone number, subject and message when you write to us through the Contact form.
  • Catering enquiries: your name, phone number, email address, event date, number of guests, preferred package and any message you add.
  • Franchise enquiries: your name, phone number, email address, preferred area/location and the franchise format you are interested in.
  • Newsletter: your email address when you subscribe to our updates.
  • Mobile app: the details you provide to register and place an order, such as your name, phone number, email address, delivery address and order details.
  • Technical information: IP address, browser and device type, pages visited and the date and time of your visit.

2. How We Use Your Information

  • To respond to your enquiries and requests.
  • To plan and provide catering services and process franchise applications.
  • To process and deliver orders placed through our app.
  • To send you news and offers if you have subscribed to them.
  • To understand how our website is used and improve it.
  • To keep our website secure and prevent misuse or spam.

3. Cookies and Analytics

Our website uses a session cookie that is necessary for our forms to work securely. We also use Google Analytics to understand how visitors use our website. Google Analytics uses cookies and collects information such as your IP address, device type and pages visited. You can block or delete cookies through your browser settings; the website will still work, although some forms may not submit correctly.

4. Sharing of Information

We do not sell or rent your personal information. We share it only in these cases:

  • With our own outlets, franchise partners and staff, when needed to respond to your enquiry or fulfil your order.
  • With service providers who help us run our website and app, such as hosting, email, analytics, payment and delivery providers.
  • When required by law or by a government authority.

Our website contains links to third-party services such as WhatsApp, Facebook, Instagram, YouTube, Google Play and the Apple App Store. These services have their own privacy policies and we are not responsible for their practices.

5. Data Retention

We keep your information only for as long as it is needed for the purpose it was collected for, or as required by law. Newsletter email addresses are kept until you unsubscribe.

6. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you promotional messages. To do so, please contact us using the details below and we will respond within a reasonable time.

8. Children's Privacy

Our website and app are not intended for children under 18 years of age, and we do not knowingly collect personal information from them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us: